Terms of service
Terms of Service β MUSC Home Care
Last updated: September 2026
OVERVIEW
Welcome to MUSC Home Care. Throughout these Terms of Service, the terms βwe,β βus,β and βourβ refer to MUSC Home Care. These Terms govern your use of our online store and your purchase of products from us.
By accessing our website, browsing our store, or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products online.
SECTION 1 β USE OF OUR WEBSITE
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.
You must provide accurate and complete information when placing an order or contacting us.
We reserve the right to refuse or cancel an order where there is a reasonable concern about inaccurate information, fraudulent activity, misuse of the website, or other circumstances that may affect the security or operation of our store.
SECTION 2 β OUR PRODUCTS
We make reasonable efforts to display our products, descriptions, images, and product information accurately.
Product images are provided for illustrative purposes and may vary slightly from the actual product due to photography, lighting, screen settings, or packaging updates.
We reserve the right to modify product descriptions, specifications, packaging, or availability when necessary.
We do not guarantee that all product information will always be completely free from errors or omissions.
SECTION 3 β ORDERS
Placing an order through our website constitutes a request to purchase the selected products.
An order may be accepted, declined, or cancelled by us where necessary, including where a product is unavailable, pricing or product information contains an error, or there is a reasonable concern regarding fraudulent or unauthorized activity.
If we cancel an order for which payment has already been received, any applicable refund will be handled according to our refund process and the payment method used.
SECTION 4 β PRICES AND PAYMENT
Product prices are displayed on our website and may be changed from time to time without prior notice.
The price applicable to your order is the price displayed at the time the order is placed, subject to any obvious pricing or listing errors.
Available payment methods are displayed during checkout.
Where Cash on Delivery is offered, payment is due upon delivery according to the applicable order terms.
You agree to provide accurate information required to process and deliver your order.
SECTION 5 β SHIPPING AND DELIVERY
We will process and ship orders according to the shipping information provided on our website or during checkout.
Any delivery time shown on our website is an estimate and may be affected by courier delays, weather, operational issues, incorrect customer information, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information, including their name, phone number, and delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply where applicable.
SECTION 6 β RETURNS, REPLACEMENTS AND REFUNDS
Our returns, replacements, and refunds are governed by our Return & Refund Policy.
We do not generally accept returns for change-of-mind requests or where a customer decides that they no longer require the product.
For an eligible return or replacement, the product must generally be unused and in its original packaging.
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Opened or used products are generally not eligible for return or replacement, except where the product was received damaged, defective, or incorrect.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide your order details together with clear photographs or videos showing the issue.
For approved returns or replacements relating to damaged, defective, or incorrect products, MUSC will cover the applicable return delivery cost.
For complete details, please refer to our Return & Refund Policy.
SECTION 7 β CUSTOMER RESPONSIBILITIES
You are responsible for providing accurate information when placing an order.
You are also responsible for using our products according to the product information and instructions provided with the product.
You agree not to misuse our website, attempt to interfere with its operation, or use it for fraudulent or unlawful purposes.
SECTION 8 β INTELLECTUAL PROPERTY
The content of this website, including our brand name, logos, product images, graphics, text, and other original materials, belongs to MUSC Home Care or is used with appropriate permission.
You may not copy, reproduce, modify, distribute, or commercially use our website content without our prior written permission, except where permitted by applicable law.
SECTION 9 β PRIVACY
Your use of our website and the handling of information provided during the ordering process are subject to our Privacy Policy.
Please review our Privacy Policy to understand how information may be collected, used, and handled in connection with our store.
SECTION 10 β THIRD-PARTY SERVICES
Our store may use third-party services, including Shopify and delivery or payment service providers, to operate the website, process orders, process payments, or deliver products.
Third-party services may have their own terms and policies. We are not responsible for the policies or practices of third-party services that are outside our control.
SECTION 11 β ERRORS AND CHANGES
We may occasionally publish information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
We reserve the right to correct errors and update information when necessary.
We may also update our products, website content, policies, and these Terms of Service from time to time.
SECTION 12 β LIMITATION OF LIABILITY
To the extent permitted by applicable law, MUSC Home Care will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, service interruptions, technical issues, or events beyond our control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 13 β CONTACT INFORMATION
If you have questions about these Terms, an order, a product, or our policies, please contact us:
MUSC Home Care
Email: muschomecare@gmail.com
Phone / WhatsApp: 03295701316
SECTION 14 β CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be posted on this page with the applicable updated date.
Your continued use of our website after changes are posted means that you are using the website subject to the updated Terms, to the extent permitted by applicable law.