Refund policy

Return & Refund Policy — MUSC Home Care
Thank you for shopping with MUSC Home Care. We want you to receive your order in good condition and as described on our website.

Returns
To keep our return process fair and straightforward, we're unable to accept returns for change-of-mind requests or when a customer decides they no longer require the product.

For a return or replacement to be considered, the product must be unused and in its original packaging.

Opened or used products are generally not eligible for return or replacement, except where the product was received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the product you ordered
please contact us within 24 hours of delivery.

To help us process your request, please provide your order details and clear photographs or videos showing the issue.

After reviewing the claim, we may arrange a replacement or another appropriate resolution.

Return Shipping
For an approved return or replacement due to a damaged, defective, or incorrect product, MUSC will cover the applicable return delivery cost.

Refunds
If a refund is approved, the refund will be processed after the returned product has been received and inspected. The refund method and processing time may depend on the payment method used for the order.

Important Note
We reserve the right to review each return or replacement request and determine whether it meets the conditions of this policy.
For questions regarding returns or replacements, please contact us through our Contact Us page.